Find the sentence on your screen in the table. Each row says what usually causes it and the one thing to do, or the article that has the detail.
| Problem | What you see | Most likely cause | What to do |
|---|---|---|---|
| The sign-in link does not arrive | Nothing in your inbox after Email me a link, or “That link did not work. Request a new one.” | The email is in spam or promotions, the address has a typo, or the link is older than an hour. | Check spam, check the address, ask for a new link. The sign-in link does not arrive |
| Your app is not found | “No app by that name on the US App Store. Try its exact name, or paste its link.” | The search looks at the US App Store, by name, as you type. | Paste the App Store link or the numeric id. My app is not found |
| The free page was made before | “This app’s free page was made before, in another account or before the app was disconnected. Get 10 for $49, or keep every page current with Pro.” | One free page per app on the App Store, across every account and every reconnect. | Sign in to the account that made it, or choose a plan. This app’s free page was made before |
| The key is rejected, or sees no apps | “Apple rejected this key. Check it has the App Manager or Admin role and has not been revoked.” or “This key sees no apps. Keys are per team. Is this the right team?” | The key was revoked, has a role below App Manager, or belongs to another team. | Generate an App Manager key for the right team, then in Settings click Replace. Connect App Store Connect |
| A limit is reached | “That is your free page. Get 10 for $49, or keep every page current with Pro.”, “You have used this page’s revision. The Pack gives each page 2, and with Pro you revise as often as you like.” or “You have used this month’s rebuilds. You can still edit any headline yourself, or change plan for more.” | Your plan has no page, revision or rebuild left for this app. | Click See plans. Plan limits |
| Sending failed | “It could not be sent to App Store Connect. Apple said: …” or a sentence naming a screenshot, the key or Apple not answering, in red on the page’s row on Publish | The key no longer works, a screenshot is missing or Apple would not take it, or Apple did not answer. | Your page is saved. Read the sentence and send again. Sending a page failed |
| A page cannot be edited | “This page is with Apple and cannot be changed until it comes back from review.” | A page in App Store Connect, in review or live is locked. | On Publish, click Take back, edit the page, approve it, send it again. Take back a sent page |
| A screenshot looks wrong | “Still shows your own words” under a screenshot, a headline in the wrong place, or your screen shown inside a frame | The words on your original screenshot could not be replaced to our standard, so the screenshot was framed or left as it was. | Click Edit words, swap the screen, or click Something looks wrong. A screenshot looks wrong |
| A language is not confirmed | “Spanish (Mexico) not confirmed, so not sent” in the send sheet, with your language’s name | A page goes to App Store Connect in another language only after you confirm that language on the page. | The page is still sent in its own language. Open it in that language, check it, click Approve, then send again. Pages in other languages |
| Plans cannot be bought | “Plans cannot be bought here yet. Write to hello@pagefully.com and we will set yours.” | Billing is not switched on where you are using Pagefully. | Write to hello@pagefully.com with the app’s name and the plan you want. Upgrade or change your plan |
Notes
- Every sentence quoted above is the one the app shows. Search this page for the words on your screen.
- A sentence that ends in “Nothing was changed” means that: nothing changed at Apple and nothing was lost. Trying again is safe.
- A failed job never retries by itself. The screen shows the reason and Try again.
- Pagefully sends no email when a page fails, goes live or is rejected. Apple’s review decisions appear in App Store Connect. See Apple rejected my page.
- None of these fits? Contact support with the sentence on your screen.