The fastest way is the feedback panel in the app, which reaches us with your address and the screen you were on; for anything else, email works from any address.
- In the app, click Have feedback? Let us know, in the lower right of any screen.On a phone it is the icon alone. The panel is titled Have feedback?
- Write what happened in the box, with the app, the page and the exact sentence you saw.Up to 4,000 characters. The line under the box reads “Goes straight to us. We reply by email.”
- Click Send.The message goes to us as an email from your sign-in address, with the app, your plan and the screen you were on, so you need not describe them.
You see “Thank you” and “We read every word, and we’ll be in touch by email.” We reply to the address you sign in with. Send another opens a fresh box.
For a screenshot that looks wrong
Use the report window on the screenshot itself, not the feedback panel. On the page, click Something looks wrong on the screenshot, say what is wrong, try the fixes offered, and under None of these fixes it click Send it to us. We get the screenshot as it is now and what you tried, and reply by email. A screenshot looks wrong walks through it.
By email
Write to hello@pagefully.com for everything else: before you have an account, when you cannot sign in, for billing, refunds, changing your email, deleting your account, or a copy of your data. Writing from the address you sign in with saves a question.
| The app | Its name as it is on the App Store, or its App Store link |
|---|---|
| The page | Its name on Pages, and the Product page ID if Publish shows one |
| The time | When it happened, with your time zone |
| The sentence | The exact words on the screen, pasted, including anything after “Apple said:” |
| A screenshot | Of the screen, if the words alone do not show it |
| What you tried | So we do not send you back to it |
What to expect
A person reads every message and answers by email. There is no ticket number and no promised time; we answer as soon as we can, and tell you if something will take longer. Changes we make for you, such as moving an account to a new address or deleting it, are confirmed by email when done.
Security issues
Something that could expose a key, a page or another customer’s data goes to Report a security issue, not the feedback panel.
If something goes wrong
- “Write a few words first.” The box is empty. Write what happened, then click Send.
- “We could not send that just now. Write to hello@pagefully.com.” The panel could not reach us. Email hello@pagefully.com instead; nothing you wrote was sent, so paste it there.
- You cannot sign in, so there is no panel. Email hello@pagefully.com from any address. The sign-in link does not arrive has the checks to try first.